Refund policy

Return Policy for Online and In-Store Purchases

Return Window

  • Customers must request a return within 14 calendar days of receiving their item.
  • Once a return is approved, the item must be returned within 7 days.
  • Weekends, holidays, and non-business days are included in these time periods.


Conditions for Return

To be eligible for a return:

  • Items must be in their original condition, unworn, unused, with tags attached, and in original packaging.
  • Opened shirts are not returnable, even if only tried on.

Non-Returnable Items

The following items are not eligible for return:

  • Custom orders or items ordered specifically for a customer that are not normally stocked in-store.
  • Sale items.

In rare cases, we may accept the return of a custom or special-order item at our sole discretion. If accepted, a 50% restocking fee will apply.

How to Request a Return

To request a return:

  • Contact The Suiterie within the 14-day return window by text or voice message at 216-203-7906.
  • Provide your order information and the item you would like to return.
  • We will provide instructions for completing your return.

Items sent back without prior return approval will not be accepted.

Processing Returns

Once we receive your returned item, we will inspect it and notify you whether your return has been approved or denied.

If approved:

  • If approved, refunds will be issued to the original payment method whenever possible within 10 business days after final approval.


Fit, Product Variations & Return Shipping

Fit may vary slightly between styles and production runs. In addition, colors, fabrics, patterns, or other details may vary slightly from the photos shown on our website.

If an item does not fit as expected, you may request a return in accordance with this Return Policy.

A $5 return processing fee applies to approved returns for orders that received free local delivery. This fee helps cover the cost of delivery and return processing.

Customers are responsible for all return shipping costs.

VIP Shoppers: The $5 return processing fee is waived for customers enrolled in our VIP Shopper Program who maintain a good purchase and return history. Return shipping costs remain the customer's responsibility unless otherwise stated.

Damaged, Defective, or Incorrect Items

Please inspect your order when received. Contact us immediately if your item is damaged, defective, or if you received the wrong item so we can review the issue and make it right.

Exchanges

We do not process direct exchanges. The fastest way to receive a different size or item is to return the original item (if eligible) and place a new order.

Questions

For any return questions, contact us: